TERMS AND CONDITIONS

These Terms and Conditions govern your use of the website shopnovember.co.uk and the purchase of products from November. By using our website and making a purchase, you agree to these Terms. Please read them carefully.

1. Business Details

November

Registered Address: 39 New Copper Moss, WA15 8EG, United Kingdom

Email: info@shopnovember.co.uk

2. User Registration and Account

To place an order, you will need to create an account on our website. By registering, you agree to provide accurate and complete information.

• Age Restriction: You must be 18 years or older to create an account and purchase items from our website.

• Account Security: You are responsible for maintaining the confidentiality of your account and password. Notify us immediately if you suspect any unauthorized access to your account.

3. Ordering Process

Once you’ve selected the items you wish to purchase, proceed to checkout where you’ll need to provide shipping details and payment information.

• Payment Methods: We accept payments via Credit Card (Visa, MasterCard, American Express) and PayPal.

• Order Confirmation: Once your order is successfully placed, you will receive an email confirming your order details.

Order Cancellations and Changes

Once an order is confirmed, it is processed immediately. Unfortunately, we cannot guarantee any changes or cancellations to your order once it’s been placed. Please contact us at info@shopnovember.co.uk as soon as possible, and we will do our best to accommodate any changes if the order has not yet been dispatched.

4. Payment

We accept Credit Cards and PayPal.

• Payment Errors: If you make an error in payment or have been charged incorrectly, please contact us immediately at info@shopnovember.co.uk. We will process a correction or refund, where applicable.

5. Shipping and Returns

• Shipping: We use Royal Mail for all deliveries within the UK.

• Standard Delivery (2-5 days): £2.99 GBP

• Express Delivery (1-2 days): £6.99 GBP

• Returns: You can return your items within 30 days from the date of receipt. Items must be unused, unworn, and in their original packaging.

• Return Shipping: Return shipping costs are the responsibility of the customer, except for faulty or damaged items.

• Refunds: Once we receive your returned item and confirm it meets our return policy, refunds will be processed to the original payment method within 7 working days.

6. Privacy Policy

We collect personal data such as your name, address, email, and payment details when you make a purchase. We use this data to process your orders and improve our services.

• Data Protection: We take all necessary steps to protect your personal data in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

• Marketing: We may send you marketing communications if you have opted in to receive them. You can unsubscribe at any time by contacting us or using the unsubscribe link in our emails.

7. Limitation of Liability

• Damaged or Lost Items: While we take great care in packaging your items, please note that we are not responsible for any items lost or damaged during shipping. However, if there are any issues, please contact us, and we will assist you as much as we can.

• Order Errors: We are not liable for any mistakes made by the customer when placing an order. Please double-check your order details before completing the checkout process.

8. Website Content and Copyright

All content on our website, including text, images, and product descriptions, is the property of November and is protected by copyright law.

• Use of Content: You may not use, reproduce, or distribute any of our content without prior written permission from us.

9. Account Termination

We reserve the right to suspend or terminate your account if we believe you have violated these Terms and Conditions or engaged in fraudulent activity.

• Termination: We may terminate or restrict your access to our website without notice if we suspect misuse or breach of these Terms.

10. Additional Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will be effective immediately. We encourage you to review these Terms regularly.

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@shopnovember.co.uk

Address: 39 New Copper Moss, WA15 8EG, United Kingdom