REFUND POLICY

At November, we want you to feel confident shopping with us. If something isn’t quite right, we’re here to help.

 

Returns for Faulty or Damaged Items

If your item arrives faulty or damaged, or if there’s an issue with your order, please let us know within 30 days of receiving it. We’ll work with you to find the best solution, whether it’s a replacement, repair, or refund.

 

Change of Mind Returns

We understand that sometimes you might change your mind. While we don’t offer refunds for non-faulty items as standard, we may be able to assist under the following conditions:

• Items must be returned within 14 days of receipt.

• Products should be unused, unworn, and in their original packaging with all tags intact.

• The cost of return postage is your responsibility.

Refunds, if approved, will be processed to your original payment method within 7 working days of us receiving the item.

 

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

• Pierced jewellery (e.g., earrings).

 

How to Return an Item

If you’d like to return an item, simply follow these steps:

1. Contact Us: Email info@shopnovember.co.uk with your order number and reason for the return.

2. Package Securely: Once your return is approved, make sure the item is securely packaged to avoid damage during transit.

3. Send Your Return: Use a tracked service to send your item to the address provided. Please note, we’re unable to accept responsibility for returns lost in the post.

 

Refund Processing

Once we’ve received your returned item and confirmed it meets our return conditions, we’ll process your refund. Refunds usually take 7 working days but may vary depending on your bank or payment provider.

 

Contact Us

If you have any questions or need further assistance, please don't hesitate to contact our Customer Support team at info@shopnovember.co.uk